New AI Tech Support Promises to Not Help Customers Faster than Ever

Tired of waiting on endless hold to reach technical support? Frustrated with unhelpful employees who either can't or won't help you solve your problem? Finally there is hope.

A raft of new AI-powered tech support tools promise to revolutionize tech support, enabling companies to not help customers like you faster and cheaper than ever before.

"We are entering a brave new world," says Andre Gonzalez, an associate professor at Harvard Business School who studies technology and business. "The world of expensive call centers and useless advice is already being replaced by intelligent AI systems that are vastly more scalable in their ability to deliver useless advice."

Support.AI, one of the leading providers in the new field is a perfect example. Its AI Support Bot can handle literally thousands of calls simultaneously, failing to help all of those customers without involving a single human. The company reports over $10 million in revenue since launching the product in January with more growth expected ahead.

But revenue is not their only goal, says CEO Brian McDonald. "I started this company with a clear vision: to harness the power of AI to give a truly awful customer experience."

Will they succeed? It's too soon to tell which companies, if any, will dominate the nascent space. However, analysts are confident that the market will grow rapidly as companies replace their expensive and useless human workforce with the cheap, useless AI future.